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How tbaji Handles Your Personal Information

This page sets out exactly what data tbaji collects when you open an account, make a deposit via bKash, Nagad, or Rocket, and use our lobby.

Account DataPayment PrivacyCookie ControlsData RetentionYour Rights
tbaji How tbaji Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Encrypted Account Security

Your login credentials and wallet-linked details are stored using industry-standard encryption. Every session is protected by OTP verification to prevent unauthorised access to your account.

Cookie and Tracking Controls

We use session cookies to remember your lobby preferences and analytical cookies to understand how pages are used. You can withdraw cookie consent through your browser or account settings at any time.

Retention and Deletion

We keep your account data for as long as your account is active and for the period required by applicable regulations. Once that period passes, data is deleted or anonymised on a scheduled basis.

Requesting Changes

You can request access to, correction of, or deletion of your personal data by contacting support via live chat or email. We will confirm receipt and respond within the timeframe required by applicable law.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Email Support Send data requests, deletion queries, or correction notices to our support address. We aim to acknowledge your message and begin processing within a reasonable timeframe.
Live Chat Open the chat widget from any page in your account dashboard to speak with our team directly about a privacy concern or to request a copy of your stored data.
Account Settings Some data preferences — including marketing contact opt-outs and cookie settings — can be managed directly from the Privacy section inside your account settings panel.

Common Questions About Your Privacy

We collect your registration details, contact information, and the mobile wallet identifiers you use — such as your bKash or Nagad number — to verify your identity and process transactions.

Yes. Payment data linked to bKash, Nagad, or Rocket is transmitted over encrypted connections. We retain only what is needed to reconcile your account balance and transaction history.

You can request a copy of your stored personal data at any time by contacting our support team via live chat or email. We will respond within the timeframe required under applicable law.

Send a deletion request through live chat or to our support email. We will process it in line with our retention obligations; some records may be kept for the period required by applicable regulations.

We do not sell your personal data. We may share limited information with payment processors and fraud-prevention services strictly to operate your account and comply with applicable legal requirements.

Cookie preferences can be adjusted through your browser settings or the Privacy section in your account dashboard. Withdrawing consent for non-essential cookies will not affect your ability to log in.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.